Refund and Dispute Policy

Effective Date: 2024-11-23

At BonBook, we strive to provide excellent service and ensure our customers are satisfied with their travel experiences. This Refund and Dispute Policy outlines the terms and conditions for refunds and the process for resolving disputes.

1. Refund Policy

Full and Free Refunds

• We offer full and free refunds for cancellations made within 24 hours of flight booking.
• To request a refund within this period, please request a refund through the travel concierge or contact us at support@bonbook.co with your booking details.

Refunds After 24 Hours

• After 24 hours, all refunds are subject to the airline carrier's refund policies and the ticket conditions at the time of booking.
• BonBook may charge a service fee for processing cancellations and refunds, in addition to any fees imposed by the airlines.
• To request a refund after 24 hours, please contact us at support@bonbook.co with your booking details.

2. Dispute Resolution

Informal Resolution

• We encourage you to contact us directly at support@bonbook.co to resolve any issues or disputes informally.

Binding Arbitration

• If a dispute cannot be resolved informally, it will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
• Users agree to waive their right to participate in class actions.

Legal Compliance

• This policy is governed by and construed in accordance with the laws of the jurisdiction in which BonBook operates.
• Any disputes arising from or related to this policy will be resolved in the competent courts of the jurisdiction.

3. Contact Information

If you have any questions or concerns about this Refund and Dispute Policy, please contact us at:

Email: support@bonbook.co

Thank you for choosing BonBook for your travel needs.

The BonBook Team